Refund and return policy

At Hala Delivery, we seek to provide exceptional service to our customers. However, we are aware that circumstances may arise where a refund or return is necessary. Please check our refund and return policy described below:

Return Policy:

Delivery Issues: If there is a delivery issue such as damaged goods, missing items or delays beyond the specified time frame, please notify us within 24 hours of receiving the package. We will investigate the matter immediately and take necessary measures to resolve the issue. Refund Eligibility: Refunds will be considered based on the nature of the issue. We reserve the right to request photographic evidence or additional information to process your refund request. Refund Process: After approval of your refund request, we will initiate the refund process to your original payment method within [3] business days. Please note that the processing time for refunds may vary depending on your financial institution.

Return policy:

  • Return Eligibility: If you receive an incorrect, damaged or defective product, please contact our customer service team within 48 hours of delivery to initiate the return process. Items must be in their original packaging and unused to be eligible for a return.
  • Returns Process: To initiate a return, please contact our Customer Service Team at 00962790793686.
  • Our team will guide you through the return process, including providing the return shipping label (if applicable) and instructions for returning the product
  • Return Shipping: For authorized returns due to error or product defects, we will cover the return shipping costs. However, for other return reasons, the customer may be responsible for return shipping expenses.

General Notes:

  • All refunds and returns are subject to Hala Delivery’s approval based on the terms and conditions set forth in this policy.
  • Refunds will be processed according to the payment method used for the original purchase.
  • Refunds or returns for services provided may be subject to specific terms detailed in the Service Agreement.
  • This policy is subject to change without prior notice. Any updates will be displayed on our website or communicated through other appropriate channels.

At Hala Delivery, your satisfaction is our priority. If you have any questions or concerns regarding our refund and return policy, please feel free to contact our customer service team for assistance.

contact information:

00962790793686 This policy applies to all transaction

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